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By placing an order on our website you accept the following terms and conditions.
GUARANTEE
We promise to supply you with healthy, vigorous products. If for any reason you are not 100 % happy with the goods upon receipt, please let us know within 14 days and we will do our best to resolve any issues you may have, by way of replacement or refund. We are only liable for the cost of products as displayed on the website.
In the case of a full refund we ask you to return the goods to us before the full refund can be given.
Seeds are live products; please handle them accordingly. The performance of the products is subject to growing conditions. If any problem arises during the growing period, do not hesitate to contact us and we will do our best to advise you.
POSTAGE
We send our seeds via Royal Mail first class service, but please note that it is not a 100 % guaranteed next day delivery!
Postage cost is only £1.29 for UK orders and £1.89 for EU orders for any amount of packets.
We regret that we are unable to accept orders from outside the EU.
PACKAGING
At Seedparade we are committed to offering better value for money by providing larger quantities of top quality seeds at highly competitive prices. In order to keep cost down and because we care about the environment, we use only the necessary packaging to ensure that the product arrives safely at your door, and in great condition.
The seeds are packed in a heat-sealed, resealable polyethylene bag and will arrive at your door in a padded envelope to ensure that the seeds are protected during the journey. Please note that no sowing instructions are included with the seeds. If you require any help see our gardening blog and for detailed instructions, see the individual product page, where you will be able to print out the sowing tips in printer-friendly form.
Alternatively you can email us at support@seedparade.co.uk and we will answer your questions as soon as possible.
Operating our business this way allows us to offer you top quality and quantity seeds at a realistic price.
DISPATCH
We aim to dispatch your order on the next working day.
At peak times it can take up to 2-3 working days to process your order. If you have any concerns, before or upon receipt, please contact us at support@seedparade.co.uk to resolve any issues you may have with your order. Our aim is customer satisfaction; we always work hard to provide you with a speedy, quality service.
AVAILABILITY
The goods are subject to availability. We do our best to ensure that all listed products are held in stock. In the unlikely event that we cannot immediately supply you with a particular product, we will either refund you, offer advice about suitable substitutes, or supply you with your original choice as soon as it becomes available.
VARIETY CHARACTERISTICS; SEED QUALITY
The information on our website is the best to our knowledge, to be followed as a general guide only. Environmental factors and growing conditions in your area will affect plant growth. Compliance with EC Rules and Standards is ensured.
PAYMENT PROCESSING
We leave this to the experts. At the checkout process we send you to SagePay’s website to enter your card details.
We also accept Google Checkout and PayPal Express Checkout for faster payments.
PRIVACY AND DATA PROTECTION
We are committed to the protection of your privacy; we use the latest Secure Socket Layer technology on our website to ensure that your sensitive information is safe and encrypted. We will only use your personal information lawfully.
We may ask you to enter your name, postal address and e-mail address on our website in order to complete your purchase. We do not sell or lease your personal information to third parties.
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